Frequently Asked Questions
How do I obtain 'Reseller' status when shopping in your online store?
Please follow the guidelines. Make sure you receive a confirmation email that your status in the online store has been modified to Reseller before placing your order.
How do I reset my password if I forgot it?
Click here and then click RESET MY PASSWORD. Enter your Email address in the blank and then click RESET MY PASSWORD button. If you entered a valid email address, you will receive an email with instructions to reset your password.
Could we send you a third party certificate of Organic Cotton for the Organic Tote Bags?
Please request a copy of our certificates via email
Do you have an online catalog of the custom products that you have manufactured in the past?
We certainly do! Click here to view our Online Catalog
Do we use chemicals when we manufacture our bags?
In cutting and sewing, no, we do not use chemicals. We do however, use non-metallic, low-impact dyes when we dye fabric.
Is the yarn you use to sew the bags also organic?
No, it is not organic. We use a poly/cotton blend thread as it provides a much longer-lasting, durable product.
What are your silk screening guidelines?
Our guidelines can be found here.
Why use tote bags for groceries?
If 10,000 people used reusable totes instead of plastic grocery bags, we'd keep about 9 million bags out of landfills each year.
How many plastic bags are trashed daily?
More than one billion.
How are your bags measured?
Our measuring guidelines can be found here.
Are there any costs associated with returning items?
Yes. A restocking charge of 20% plus both to and from freight charges when returns are undamaged.
What exactly is organic cotton?
Organic cotton is cotton that is grown without pesticides from plants which are not genetically modified. Did you know that after tobacco, cotton is the world's second most heavily sprayed crop. About 1/3 of a pound of pesticides are used to grow the regular cotton for a single cotton T-shirt. Our organic cotton plants are 100% free of pesticides and are not genetically modified.
- 46% of U.S. counties contain groundwater susceptible to contamination from agricultural pesticides and fertilizers
- 14 million people in the United States routinely drink water contaminated with carcinogenic herbicides.